Questions

Delivery options and timeframes are shown at checkout before you pay. Exact windows are confirmed with our carrier ahead of launch.

Delivery is free on orders over €50. Rates for smaller orders are shown at checkout before you pay.

If it has not shipped, yes — email us with your order number as soon as you can and we will catch it.

Three products: Glass Veil Lip Oil, Sculpted Lift Mascara and Radiant Veil Concealer — one for the lips, one for the eyes and one for the complexion.

Three: Rose Veil, a muted rose nude; Bare Glow, a sheer neutral nude; and Golden Petal, a warm peach nude.

The shade range is still in development. The shades shown on the site are temporary, and the final range will be confirmed before the collection goes on sale.

The full ingredient list will be published on each product page once the formula is confirmed. Nothing goes up before it is.

We will answer this in full, with the certification behind it, before the collection goes on sale.

The statutory withdrawal period applies as a minimum. Full details are on the Shipping & Returns page.

To the original payment method, once the return has been received and checked.

Send us a photo and we will replace it immediately. You do not need to return the original.