Terms and conditions
Last updated
These terms govern your use of this site and any order you place through it.
Draft — not legal advice
This text is placeholder drafting written to be replaced. A qualified lawyer must review and rewrite it for every market you sell into before launch.
Orders and acceptance
An order is an offer to buy. A contract forms when we send the dispatch confirmation, not when payment is taken.
PLACEHOLDER — confirm the point of contract formation with your lawyer.
Pricing and payment
Prices are shown in euros and include VAT where applicable. We may correct obvious pricing errors before dispatch.
PLACEHOLDER — confirm VAT handling per market and the payment methods accepted.
Delivery
Delivery estimates are estimates, not guarantees. Risk passes to you on delivery.
PLACEHOLDER — align with the carrier contract and EU distance-selling rules.
Cancellation and returns
EU consumers have a 14-day right to withdraw. Our own returns window is longer — see the shipping and returns page.
PLACEHOLDER — set out the hygiene exemptions that apply to cosmetics, and how they interact with the withdrawal right.
Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
PLACEHOLDER — a lawyer must draft this clause.